COOKIES POLICY
We use technologies, such as cookies, to customise content and advertising, to provide social media features and to analyse traffic to the site. We also share information about your use of our site with our trusted social media, advertising and analytics partners.
WHAT IS A COOKIE?
Cookies are small files that are sent by a web server to your computer
or mobile or other handheld device when you access certain websites. Cookies help your browser navigate websites by allowing a website to recognise and remember a user’s device, preferences, log in details and keep track of your choices or any orders that you place through a website. Cookies do not harm your computer. If you would like to learn more about cookies in general you can visit www.allaboutcookies.org.
HOW WE USE COOKIES ON THIS WEBSITE
We use cookies on our website to provide you with a better experience when you browse and shop on our site. We do not use cookies to collect or record information such as your name, address or payment details.
We use cookies on this website for the following main purposes:
- Technical – To aid the operation of this website i.e. keeping track of your shopping session and enabling you to proceed to checkout and pay for products;
- Personalisation - To aid your shopping experience by making this website and the advertising displayed through our third party advertisers more relevant to your interests and so we can remember choices you make when you return to visit this website; and
- Statistical – To collect information about our visitors so that we can use to improve the way this website works and measure the success of our campaigns
Most web browsers automatically accept cookies unless you have adjusted your browser settings so that it will refuse cookies. By using and browsing this website, you consent to cookies being used in accordance with this Cookie Policy. If you do not consent, you must either disable cookies or refrain from using this website. Please go the How To Manage Cookies section below for information on how to manage and disable cookies.
Below we have listed the types of cookies we use and how they work.
“Session” Cookies
What will the session cookies on our site do:
- Remember what is in your shopping basket
- Remember how far you are through an order
- Remember your login details
We will send you emails from time to time. These emails do not contain cookies. By clicking on the links within these emails, you will be taken to our Site where session cookies will work as above.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
“Persistent” Cookies
What will the persistent cookies on our site do:
Provide us with analysis and statistics on how our website works, including for example which pages are visited, duration of visits, returning customer visits, search keywords you’ve used to come to our Site, etc.
These cookies do not collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our Site works, understand what interests our users and measure how effective our Site is.
If you want to opt-out of being tracked by Google Analytics, visit the Google Analytics Opt-out page (https://tools.google.com/dlpage/gaoptout) and install the add-on for your browser.
THIRD PARTY COOKIES & ADVERTISING
We allow certain select third party companies to collect data to help us understand our customers behaviour in order to provide advertising targeted to suit your interests and preferences. When a visitor visits our site, a cookie is enabled that identifies the visitor, this is completely anonymous and does not contain any of a visitors' personal details, but allows us to deliver adverts that are relevant to the visitor.
We use third party vendors such as Google and Facebook, which use cookies to serve ads and remarketing ads based on a user’s prior visit to our website. These companies also collect information which help us to track and manage the effectiveness our marketing.
You can opt out and manage your Google Ad marketing by visiting Google's Ads Preferences Manager
You can opt out and manage your Facebook Ad marketing by visiting Facebooks Ads Preferences Manager.
HOW TO MANAGE COOKIES
Accepting our cookies is a condition of using this site. Please bear in mind that if cookies are not enabled on your computer, we can’t guarantee how our site will perform for you and it may mean your activities will be restricted.
Should you wish to enable or disable cookies, you can do this by changing your website browser settings to accept or reject cookies as required. How to do this will depend on the browser you use. We have provided browser support links below which should provide you with information on how to manage cookies specific to your browser.
Internet Explorer
Safari
http://www.apple.com/safari/features.html#browsing
Firefox
Chrome
http://support.google.com/chrome
If you are not happy with the way that we use cookies then you should delete SILKE London cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)
Further information about deleting or controlling cookies is available at www.allaboutcookies.org.
CONTACTING US
If at any time you would like to contact us about our cookie policy and practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to us at info@silkelondon.com. You are entitled to ask for a copy of the information we store about you (for which we may charge a small fee) and can ask for that information to be changed or erased at any time.