FREE 30 DAY RETURNS
Follow the simple steps below to return your unwanted items.
STEP 1: Create a Return
STEP 2: Post Your Return
The portal will provide you with a free carrier label to send back your order.
STEP 3: We’ll Refund Your Order
We aim to process returns within 3 - 5 working days from the date we receive your return. We'll refund the amount for your returned goods to your original payment method and send you a notification via email.
Eligible returns must be in re-saleable condition and requested within 30 days of receipt of your order. You can read our full Returns Policy below.
FAQ
Our returns policy is simple. You have 30 days from the date you receive your order to start a return.
We accept returns on all orders, provided they are in re-saleable condition. This means products are unopened, unused and with any seals and packaging intact.
Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria. We will notify you via email of the approval or rejection of your return. We will refund to your original payment method and whilst we aim to process this within 3 - 5 working days, this can take up to 14 days from the date we receive your return.
Please note: For orders that are undeliverable, refunds will only be processed once these have been received and processed at our warehouse.
UK FREE Returns
We offer FREE Returns for all our UK customers via our returns portal here.
USA FREE Returns
We offer FREE Returns for all our US customers via our returns portal here.
Rest of World Returns
For Rest of World returns, please return your items to the returns address provided below. We regret that we do not cover return shipping costs.
SILKE London Returns, James and James FC, Rhosili Road, Brackmills Industrial Estate, Northampton, NN4 7JE, United Kingdom.
Full Returns Policy Details
(i) You must retain proof of postage for your return as we can only provide a refund for lost parcels with a valid proof of postage.
(ii) We do not offer exchanges and any free items must be returned with your order. If not, the value of any free items granted as part of a qualifying purchase, will be deducted from your refund.
(iii) If the updated value of your order falls below our free shipping threshold, a deduction of the original shipping cost will be applied to your refund.
(iv) Partial returns of bundle items will result in the invalidation of the bundle price.
Any questions at any time, please contact our customer care team at team@silkelondon.com and we will be more than happy to help you.
This returns policy is offered in addition to your statutory rights.
Quality is one of our top priorities here at SILKE London and we take it very seriously. If you believe there is a fault with your product please contact our customer care team at team@silkelondon.com providing details of the fault and where possible attach pictures to your message within 30 days of receipt and we will be more than happy to help!
Due to our quick order processing times, we cannot amend/cancel any orders after they have been placed. If you decide you would like to return an item, please read our Returns Policy above.
We can not be held responsible for orders delivered to an incorrectly entered address or a temporary address from which you are no longer able to receive parcels, and you will not be eligible for a refund in this scenario.